Question 1

What is Luxury29?

Accepted Answer

Luxury29 is a retailer of fashion and luxury products from leading international brands, including fashion items, footwear, and sneakers from a wide range of brands. Customers can shop through the Luxury29 website, mobile application, online channels, and physical stores.

Question 2

Does Luxury29 have physical stores?

Accepted Answer

Yes. Luxury29 currently has 5 physical store locations in Thailand, where customers can visit and shop in person.

Question 3

Where are Luxury29 stores located?

Accepted Answer

Chiang Mai: Location: Central Festival Chiangmai Shopping Center (Room No. 137, 138), 99, 99/1, 99/2 Moo 4, Super Highway Road, Fa Ham Subdistrict, Mueang Chiang Mai District, Chiang Mai 50000, Thailand. Location: Maya Chiangmai EVENT HALL, G Floor, No. 55, 55/5, Moo 5, Superhighway Road, Chang Phueak Subdistrict, Mueang Chiang Mai District, Chiang Mai 50300. Udonthani: Location: 1st floor, Central Plaza Udon Thani, 277/1-3 Pajaksinlapacom Rd, Mak Khaeng Sub-district, Mueang Udon Thani District, Udon Thani 41000, tel: 065 416 6458. Nonthaburi: Location: 199, 199/1, 199/2 Central Westgate Shopping Center, Room No. 174/1, 1st Floor, Moo 6, Kanchanaphisek Road, Saothonghin Sub-district, Bangyai District, Nonthaburi 11140. Phitsanulok: Location: 9/99 Central Phitsanulok Shopping Center, Rooms No. 129 and 130, 1st Floor, Moo 5, Phlai Chumphon Subdistrict, Mueang Phitsanulok District, Phitsanulok Province, Thailand.

Question 4

How many Luxury29 stores are there in Chiang Mai?

Accepted Answer

Luxury29 has 2 stores in Chiang Mai:

Central Festival Chiang Mai, 1st Floor
MAYA Chiang Mai, Ground Floor

Question 5

What are Luxury29's store opening hours?

Accepted Answer

Luxury29 has 5 physical stores, all of which are open daily. Opening hours vary by location as follows:

Central Festival Chiang Mai, 1st Floor
Monday–Thursday: 11:00 AM–9:30 PM
Friday: 11:00 AM–10:00 PM
Saturday–Sunday & Public Holidays: 10:00 AM–10:00 PM

MAYA Chiang Mai, Ground Floor
Monday–Sunday: 10:00 AM–10:00 PM

Central Udon Thani, 1st Floor
Monday–Friday: 10:30 AM–9:00 PM
Saturday–Sunday & Public Holidays: 10:00 AM–9:00 PM

Central Westgate, Nonthaburi, 1st Floor
Monday–Sunday: 10:00 AM–10:00 PM

Central Phitsanulok, 1st Floor
Monday–Friday: 11:00 AM–9:00 PM
Saturday–Sunday & Public Holidays: 10:00 AM–9:00 PM

Note: Store opening hours may change on certain days, during festivals, or on special holidays. We recommend checking the latest opening hours before visiting.

Question 6

What brands does Luxury29 carry?

Accepted Answer

Luxury29 offers fashion and luxury products from leading international brands such as Hermès, Chanel, Louis Vuitton, Dior, Gucci, Goyard, and Balenciaga, as well as a wide range of fashion and sneaker brands. Available brands, models, colors, sizes, and quantities may vary depending on stock availability.

Question 7

Does Luxury29 sell authentic products?

Accepted Answer

Luxury29 sells 100% authentic products. Every item goes through an inspection and selection process before being offered for sale, and Luxury29 guarantees the authenticity of every product, subject to the company's terms and conditions.

Question 8

What types of luxury products does Luxury29 offer?

Accepted Answer

Luxury29 offers a wide range of products, including bags, shoes, clothing, jewelry, accessories, and other fashion items from leading brands. Product categories and availability may vary depending on stock.

Question 9

What shoe brands does Luxury29 carry?

Accepted Answer

Luxury29 offers luxury and sneaker brands such as Hermès, Chanel, Louis Vuitton, Gucci, Dior, Balenciaga, Celine, Loro Piana, Nike, Adidas, New Balance, UGG, and many others. Models, colors, sizes, and availability may vary depending on stock.

Question 10

Can I check which store has a specific product in stock?

Accepted Answer

Yes. Customers can contact Luxury29 to check product availability, including the model, color, size, and store location, before visiting. Stock availability may change at any time.

Question 11

Can I inquire about a product if I cannot find it on the website?

Accepted Answer

Yes. Customers can contact Luxury29 to inquire about specific products, models, colors, or sizes. Our team can check the available products and stock at that time.

Question 12

Where can I purchase Luxury29 products?

Accepted Answer

Customers can shop with Luxury29 through our website, mobile application, LINE Official Account, social media channels, and all 5 Luxury29 physical stores.

Question 13

Can I purchase products through the Luxury29 website?

Accepted Answer

Yes. Customers can browse products, view product details, and place orders through the Luxury29 website 24 hours a day. Order status can also be checked through the customer's account on the website.

Question 14

Are products shown on the website available at all Luxury29 stores?

Accepted Answer

Not necessarily. Product availability and stock may vary between stores. If you would like to view a specific model or size at a particular store, we recommend contacting Luxury29 to check availability before visiting.

Question 15

What payment methods does Luxury29 accept?

Accepted Answer

Luxury29 accepts credit cards, debit cards, and PromptPay. Credit card installment plans are also available according to the terms and conditions of participating banks or financial institutions.

Question 16

Does Luxury29 offer installment payments?

Accepted Answer

Yes. Luxury29 offers installment payment options through participating banks and financial institutions. The available installment period and terms depend on the bank, card type, purchase amount, and current promotions.

Question 17

Is payment through the Luxury29 website secure?

Accepted Answer

Luxury29 supports 3D Secure for credit and debit card payments to provide additional security during transactions. Customers may be required to complete additional verification according to the terms and conditions of their card-issuing bank.

Question 18

How much is the shipping fee?

Accepted Answer

The standard domestic shipping fee within Thailand is THB 200 per order. For international shipping, the shipping fee depends on the destination country, package weight, and package size.

Question 19

How long does delivery take?

Accepted Answer

Standard delivery within Thailand typically takes approximately 1–3 business days. Delivery times may vary depending on the destination and shipping provider.

Question 20

Can I pick up my order at a Luxury29 store?

Accepted Answer

Yes. Customers can choose store pickup at participating Luxury29 locations. Orders are generally ready for pickup within approximately 1–2 business days after processing. Customers should wait for pickup confirmation before visiting the store.

Question 21

What do I need to bring when picking up my order at a store?

Accepted Answer

Customers should bring their order confirmation email, an original identification document, such as a Thai national ID card, passport, or driver's license, as well as the credit or debit card used for payment. If the physical card is unavailable, a card displayed through the bank's mobile application may be accepted, subject to the company's terms and conditions.

Question 22

Does Luxury29 ship internationally?

Accepted Answer

Yes. Luxury29 provides international shipping via DHL. Shipping fees and delivery times depend on the destination country, package weight, and package size.

Question 23

Can I return or exchange a Luxury29 product?

Accepted Answer

Luxury29 accepts returns or exchanges subject to the company's terms and conditions. Customers are advised to carefully check the product details, model, color, size, and applicable terms before confirming an order. If the product received does not match the order or there is an issue caused by Luxury29, please contact us as soon as possible so our team can investigate.

Question 24

Does Luxury29 provide a product warranty?

Accepted Answer

Luxury29 provides product warranty and after-sales services. Warranty terms vary depending on the product type, brand, and individual product conditions. Customers can check the warranty details for each product before placing an order.

FAQs